Assignment Description:

We are looking for a junor-level Change Lead to join the Next Generation Intranet (NGI) program within Communications & Sustainability (CDC).

NOTE: It is important to have concrete experience of working with the ADKAR model in assignments.

The Change Lead will play a central role in ensuring the successful adoption and realization of NGI program. Acting as the bridge between project delivery and the organization, the Change Lead will design and enable the execution of the change management strategy across all seven projects being affected by the program, each of which impacts different parts of the organization with varying intensity and scope.

This role is strategic but with some hands-on operational work— combining high-level planning with practical execution. The Change Lead will work closely with the NGI Core Team, Communications, IT, and representatives from global markets to drive engagement, alignment, and adoption of the new digital workplace.

The Change Lead will apply structured change management methodologies, such as the ADKAR framework, to guide individuals and teams through each stage of the transformation — building awareness, creating desire, developing knowledge and ability, and ensuring long-term reinforcement of new ways of working.

The NGI initiative aims to create a modern, user-friendly, and cost-efficient intranet that enhances the employee experience. It will replace today’s complex and fragmented intranet landscape with a unified digital workplace that supports collaboration, accessibility, and continuous improvement.

Purpose of the Assignment

The purpose of this consultancy assignment is to provide senior-level change management expertise to support the successful implementation and adoption of the Next Generation Intranet. The consultant will ensure that organizational readiness, communication, and engagement strategies are effectively executed, securing alignment and adoption across global organization.

Key Responsibilities
· Develop and implement a change management strategy and plan tailored to the NGI initiative, aligning with client’s communication principles and transformation approach.
· Define change approach, governance, and success criteria, integrating the ADKAR framework as a guiding structure.
· Identify and manage stakeholders across markets and business functions, ensuring clear ownership and engagement throughout the transition.
· Identify, analyze, and manage stakeholders at all organizational levels, mapping their influence and readiness.
· Facilitate leadership engagement sessions to build sponsorship and advocacy for change.
· Use ADKAR to diagnose stakeholder needs:Create targeted briefings for leaders to ensure they can articulate the “why” behind the intranet transformation.
· Design and (in some ways) execute communication and engagement activities that build awareness, understanding, and buy-in for the new intranet.
· Support readiness assessments, feedback loops, and adoption metrics to track and measure the impact of the change activities.
· Collaborate closely with the NGI Core Team, including the Product Owner, Business Analyst/Scrum Master, and IT leads, to integrate change activities with project milestones.
· Coach and support local communicators and champions to enable decentralized adoption and long-term sustainability of the new platform.

Deliverables
· Change Management Strategy & Plan (including stakeholder mapping, risk analysis, and success metrics)
· Communication & Engagement Plan (including key messages, channels, and cadence)
· Readiness and adoption tracking framework
· Playbook/toolkit for local markets and business areas to manage adoption
· Regular reporting and insights to the NGI Steering Group

Profile Requirements

• Senior-level experience in organizational change management, ideally within large, complex, and global organizations.

• Proven track record of driving digital transformation initiatives, preferably within internal communications, IT, or HR domains.

• Strong stakeholder management and communication skills, with the ability to engage at multiple organizational levels.
• Experience collaborating with cross-functional teams in agile or hybrid project settings.
• Strategic mindset combined with hands-on delivery capability.

Nice to have:

• Experience from large-scale intranet or digital workplace projects.
• Understanding of employee experience, internal communications, or collaboration platforms (e.g., SharePoint, Staffbase, etc.).
• Experience from enabling non-desk workers to work with Microsoft Teams.

Personal Profile
We are looking for a self-driven and structured professional with excellent analytical skills and a “can-do” attitude.
You have strong communication skills, enjoy bringing order to complexity, and can operate confidently between business and IT. You are comfortable challenging assumptions, setting direction, and ensuring delivery — even in a slow-moving enterprise context.