Job details:

The client is seeking a highly organized and proactive Operations Manager to oversee the day-to-day management of our Temporary Housing Program — covering approximately 3,500 beds across hotels, camps, and apartment accommodations.

The role requires close coordination with hotels, cleaning and booking operators, transport providers, and internal teams to ensure smooth, safe, and efficient operations.

Key Responsibilities:
Operational Oversight

• Manage daily operations across all hotels, camps, and apartments in the temporary housing network (≈3,500 beds).
• Oversee bookings, occupancy, and guest allocation in cooperation with hotel partners and site managers.
• Coordinate with cleaning teams and ensure proper maintenance standards across all facilities.
• Monitor and provide feedback on bus transport operations for guest transfers.

Quality, Complaints & Reporting

• Handle guest feedback, complaints, and issue resolution promptly.
• Supervise damage, maintenance, and incident reporting.
• Review and approve security and safety reports, ensuring actions are taken as required.

Expansion & Infrastructure

• Support setup of new accommodation sites and villages — including planning, equipping, and readiness checks.
• Coordinate upgrades and extra works, ensuring alignment with company’s standards.

Financial & Administrative

• Review and approve invoices from hotels, cleaning partners, and service providers.
• Evaluate and approve extra works and cost variations.
• Maintain accurate operational records and weekly summary reports.

Stakeholder Management

• Act as the main point of contact for hotels, COOR, cleaning providers, transport operators, and internal teams.
• Ensure effective communication and coordination across all stakeholders.
  
  

Requirements:

• Proven experience in hotel operations, facility management, or accommodation logistics.
• Strong multitasking and organizational skills, able to handle diverse tasks simultaneously.
• Excellent communication and coordination abilities.
• Financial awareness – experience with invoice review and cost approvals.
• Practical understanding of safety, security, and maintenance processes.
• A flexible and driven person who also can think strategically concerning the automation possibilites and creation of procedures and records, what we need to show and report. (Very fast and skilled on the computer, excel etc)
• Based in or near Boden, with flexibility to work on-site several days a week and attend as needed.
• Fluent in English (Swedish is an advantage).
  
  

Personal Attributes:

• Hands-on, solution-oriented mindset.
• Calm under pressure and able to manage fast-changing priorities.
• High attention to detail, responsibility, and follow-through.